What's the recommended process to update HelpSmith regardless of the version being upgraded? Can you install the new version(s) right over the existing installation (being sure note if it's 32-bit or 64-bit) or should the previous version be uninstalled first?

I am considering purchasing a license for HelpSmith Professional or Ultimate edition. Please let me know if the license cost is an annual subscription or lifetime license? If I purchase a license, will it include support and upgrades for one year? Thanks!

In my HelpSmith project, I have a screenshot which is used in multiple topics. How can I replace/update the screenshot image with a newer version?

I have created a .CHM help file and copied it to our network, so my co-workers could check it out. However, when they open the .CHM file, they can see the list of topics on the Contents tab (i.e. in the TOC), but not the content of the topics. When clicking on any topic, no content is displayed on the right side. What am I doing wrong?

I've downloaded your HelpSmith software to create our online documentation which can be accessed by other people. Currently we have some questions on documentation publishing: Can we publish a generated Web Help system on our website? How can we publish a Web Help system for use within our organization? Is it possible to link to a specific top [...]

We are considering HelpSmith Terminal Server edition (floating licenses) for use in our company. Can you provide more information on HelpSmith Terminal Server edition: How can we install it in our network? How do we manage floating licenses? What are terminal server requirements? Can HelpSmith be installed on Citrix server? Thank you!

I have a help project in which I want to add a Related Links section at the bottom of each topic. My questions: How do I setup a Related Links section to display topics associated by keywords? Is it possible to apply these links to multiple topics? Thanks!

We created a help file with HelpSmith that we plan to translate into other languages. In the help project, we need to translate TOC titles, content of help topics, texts in screenshots, texts in image annotations, keywords, and other texts. Can you provide more information on the translation capabilities: Is it possible to translate texts in t [...]

We are using HelpSmith to create documentation for our desktop software. Q: How can we integrate the generated help system with our .NET application?

Is it possible to copy topics between different HelpSmith projects? For example, I would like to copy topics to my current help project from another project. Please advise.