We are evaluating different help authoring tools and we like the features (such as batch compilation, build tags, image annotations, etc.) offered by HelpSmith, which can be useful for our documentation. I would like to learn more about customization options that HelpSmith provides to design the style of our help files and manuals.

When I copy some text from a web page in the browser, and then paste it (by pressing Ctrl+V) into a topic, it seems like HelpSmith inserts the text using the font style which is the same as on the webpage. Q: Is it possible to paste text without a style?

I am a licensed user ver 10 I use Telugu language for creating Chm files. I am able to enter text in the topic. But in the left panel I am getting ???? marks. Please resolve.

When editing the content of a topic in my help project, I often find myself needing to create bulleted and numbered lists with the same font and indentation settings. Q: Is there a quick way to create these lists with the desired settings?

I would like the project that was last edited to be automatically opened when the HelpSmith starts. This way, the user can quickly continue working from the same point. Does HelpSmith have an option to open the last edited project file?

I'm a creating a help system and would like to add a link that jumps to a specific point, for example, in the middle of a topic. Does HelpSmith include such a feature?

We are looking for a help authoring tool and your HelpSmith product seems to be a suitable solution for our company. Is it possible for a team to work on the same project collaboratively? This is an important feature for our use.

What's the recommended process to update HelpSmith regardless of the version being upgraded? Can you install the new version(s) right over the existing installation (being sure note if it's 32-bit or 64-bit) or should the previous version be uninstalled first?

I am considering purchasing a license for HelpSmith Professional or Ultimate edition. Please let me know if the license cost is an annual subscription or lifetime license? If I purchase a license, will it include support and upgrades for one year? Thanks!

In my HelpSmith project, I have a screenshot which is used in multiple topics. How can I replace/update the screenshot image with a newer version?