HelpSmith Topics
Making Help Authoring a Pleasure To Do

Lifetime license or annual subscription?

I am considering purchasing a license for HelpSmith Standard or HelpSmith Professional edition.

  • Please let me know if the license cost is an annual subscription, or lifetime license?
  • If I purchase a license, will it include support and upgrades for one year?

Thanks!

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Comments

License cost is a one-time fee

The license cost is a one-time fee, meaning that there is NO limitation on how long you can use a purchased license with the appropriate HelpSmith version (for example, the current HelpSmith version 8.x).

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Our upgrade policy is as follows:

  • Having purchased a license, you have the right for free minor version upgrades.
  • Or, at least, for the period of one year you have the right for a free major version upgrade.
  • If the period of one year since your order date has expired and there is a new major version available, you can upgrade at a special price.
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Ordering & Licensing FAQ

For more details on the licensing terms and upgrades, you can also visit our "Ordering & Licensing FAQ" at:

https://www.helpsmith.com/ordering-faq.php

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If I purchase a license, will it include support and upgrades for one year?

Regarding the technical support:

Currently we provide free technical support, so you can always contact us with questions related to using HelpSmith via email, or by submitting a support ticket on our website.

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