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How to install HelpSmith on a terminal server?

We are considering HelpSmith Terminal Server edition (floating licenses) for use in our company.

Can you provide more information on HelpSmith Terminal Server edition:

  • How can we install it in our network?
  • How do we manage floating licenses?
  • What are terminal server requirements?
  • Can HelpSmith be installed on Citrix server?

Thank you!

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Comments

HelpSmith Terminal Server Edition (floating licenses)

HelpSmith Terminal Server Edition allows you to install HelpSmith on a terminal server, such as Citrix Virtual Apps (formerly XenApp), for usage in the client/server environment.

In this case, the number of floating licenses determines how many users can access/use HelpSmith from the server at the same time (concurrent usage) through a client app, such as Citrix Workspace.

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How can we install it in our network?

How to Install HelpSmith on a Terminal Server

You can install HelpSmith Terminal Server Edition on a terminal server similarly to other Windows applications.

To start the installation process, you should run the HelpSmithSetup.exe file and follow the instructions.

HelpSmith installation

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How do we manage floating licenses?

How to activate HelpSmith with floating licenses

Currently HelpSmith uses a single online activation system for all editions and does not include a server-side license management software. This means that you should use standard instructions to activate your HelpSmith copies with a floating license.

How to apply your license key

Please note that you should apply your license key on the workstation for each HelpSmith user:

  1. On the Start Page screen, in the HelpSmith License section, click HelpSmith Activation.
  2. In the dialog, enter your license key.
  3. Click Activate Now.

License activation

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Do you have some documentation on configuring the Citrix server?

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Do you have some documentation on configuring the Citrix server?

Configuring a Terminal Server

For questions related to the usage and configuration of a terminal server, you should refer to the official documentation provided by the vendor of a specific terminal server software, or contact them directly.

For Citrix products, you can find documentation at:
https://docs.citrix.com/

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