Lifetime license or annual subscription?

Please let me know if the license cost is an annual subscription or lifetime license?

License cost is a one-time fee

The license cost is a one-time fee, meaning that there is NO limitation on how long you can use a purchased license with the appropriate HelpSmith version (for example, the current HelpSmith version 10.x).

Our upgrade policy is as follows:

• Having purchased a license, you have the right for free minor version upgrades.
• Or, at least, for the period of one year you have the right for a free major version upgrade.
• If the period of one year since your order date has expired and there is a new major version available, you can upgrade at a special price.

If I purchase a license, will it include support and upgrades for one year?

Regarding the technical support:

Currently we provide free technical support, so you can always contact us with questions related to using HelpSmith via email, or by submitting a support ticket on our website.