Updating/Upgrading HelpSmith
What's the recommended process to update HelpSmith regardless of the version being upgraded? Can you install the new version(s) right over the existing installation (being sure note if it's 32-bit or 64-bit) or should the previous version be uninstalled first?
How to update HelpSmith version
Usually, you can simply download the latest HelpSmith version from our website, run the installation file (HelpSmithSetup.exe), and follow the setup instructions.
The latest version will be installed over the existing installation, so there is no need to uninstall the previous version manually.
Moving from 32-bit to 64-bit version
If you're moving from a 32-bit version to a 64-bit version, you can uninstall the previous version first, so this will delete the files in the HelpSmith folder in the Program Files (x86) directory (which is used by the 32-bit version).
Alternatively, after you have installed a 64-bit version to the Program Files directory, you can manually delete the HelpSmith folder in the Program Files (x86) directory used by the previous 32-bit version.