User's Discussions

When I create a .CHM help file with HelpSmith, I also see an additional file with the .CHW extension in the output folder. Can you please explain the purpose of this .CHW file? Should I distribute it with my .CHM help file, or it is a temporary file that I can delete? Thank you!

When I compile my help project as a CHM file or Web Help system, it works fine, but when opening any topic, it does not display the topic's title. What I am doing wrong?

We are using HelpSmith for creating our documentation. 1.) Today I have moved one of our .HSM projects to a different location. When I open the .HSM project file, HelpSmith does not display any images. 2.) I also checked the Media Repository by clicking Project|Project Objects|Media Repository. While I can see the media files in the Project Med [...]

In my help file I want to put some content into a collapsible section, as implemented in one of your sample projects. The Toggle JS script (which is available in the sample project) works fine for regular text, user instructions, etc. Problem: But when I try to apply the Toggle script to the annotation tables which are generated below a screens [...]

We want to publish a web-based documentation on our website, but we want to restrict access to some sections for specific users. For example, we need to allow access to a web help section, or particular topics: By user login/password. By a special URL link/token. Does HelpSmith provide an option to restrict access to the documentation?

I am considering purchasing a license for HelpSmith Standard or HelpSmith Professional edition. Please let me know if the license cost is an annual subscription, or lifetime license? If I purchase a license, will it include support and upgrades for one year? Thanks!

I have a big number of images and screenshots in my HelpSmith project. Currently I want to re-organize the project's Media Repository, so I can easily find and update them. For example, I would like to organize my media files as follows: Rename each image file according to the subject; Move selected images to a topic-specific folder; My quest [...]

I have generated a Web Help system with HelpSmith by importing topics from my Word document. HelpSmith has generated separate .HTM files for each topic in the Web Help's output folder. But if I open one of the HTML files, it opens the Web Help system, but does not open the particular help topic. What I am doing wrong? Interestingly, when th [...]

In my HelpSmith project, I have a screenshot which is used in multiple topics. How can I replace/update the screenshot image with a newer version?

Does HelpSmith provide the capability to re-use topics from another help project file (.HSM)? For example, while working on a specific user manual, I would like to have the possibility to include a topic written for another manual. Also, it would be useful to have the possibility to create a library of shared topics that could be added into a s [...]