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27 topics found by tag: web help.

Importing existing Web Help documentation to HelpSmith project

I have a Web Help system, but do not have the source .HSM help project. Is it possible to import the topics, images, keywords, and other data from the existing help system to my HelpSmith project (.HSM)?
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8

How to open a specific topic in a help system?

We need to create a help system for our product. Is it possible to open a specific topic in the help system from a specific page in our application?
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38

How do I format code in my help file?

I need to paste some code examples to my help file, which should be formatted according to the style used in a specific programming language (e.g. PHP, Python, HTML, etc.) for function names, variables, keywords, etc. But when I copy/paste the code into a topic, it is displayed as plain text. How do I format the code in help documentation with [...]
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23

How do I link to a specific place within a topic?

I am creating a FAQ section that will contain a list of questions linking to the appropriate answers. The answers can be located within the same topic, or in other help topics. What I need to do is to link directly to a specific place in a topic. For example, when the user clicks on such a link, the help system should scroll directly to the app [...]
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18

How to disable scaling of control images below the screenshot?

I'm using the HelpSmith's Image Tool to annotate screenshots of my application. When I capture a screenshot, add annotations for controls, and then export the annotations into the topic, HelpSmith scales down the size of some sub-images for controls which are generated below the main screenshot image. Is it possible to disable the scaling for t [...]
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24

Linking to external websites in Web Help

In our web help system, we have links to external websites. While some of the linked websites are displayed properly, the other websites are not displayed. For example, if you click on such a hyperlink, you will get an error like "Refused to connect" (Chrome) or "Can't Open This Page" (Firefox). Q: How can we solve this problem?
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23

Several email addresses in one "mailto:" hyperlink

Is it possible to add more than one email addresses in a "mailto:" hyperlink? I have tried to add 2 email addresses separated by a semi color, but it does not work. Please advise.
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5
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