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I am using HelpSmith trial version to create an online system that should work over network. When I compile my help project to the Web Help format, it works perfectly while HelpSmith is still running (i.e. via the HelpSmith's web server). But if I close HelpSmith or move the Web Help files to another directly, there is no TOC synchronization, a [...]

I want the users of my Web Help system to have the "Phrase" search option instead of the "Any words" option (on the Search tab) for better search results. Is it possible to select the "Phrase" mode as the default setting?

I'm writing a help file for our software product, which consists of several applications (or sub-products). We have a HelpSmith help project that includes topics for all the included applications, but I also want to produce separate help files for each of the sub-products. I read your manual on the conditional compilation capabilities (Build Ta [...]

I have created a .CHM help file and copied it to our network, so my co-workers could check it out. However, when they open the .CHM file, they can see the list of topics on the Contents tab (i.e. in the TOC), but not the content of the topics. When clicking on any topic, no content is displayed on the right side. What am I doing wrong?

I've hidden a topic by selecting the "Hidden" option in the topic properties dialog. In the compiled help file, the topic is not visible in the Contents tree, but I can still access it via the Search tab. How can I fix this?

I would like to change the folder name that stores the images of my HelpSmith project. How do I set the new path/name for the media folder, so the images will appear in the help project.

I have created a help file with HelpSmith, in which I want to reference the users to additional information that is available in external PDF documents. How can I link to an external PDF document?

While I'm evaluating help authoring tools to use for my application's help file, I have a couple of questions on HelpSmith: What are the trial limitations of the HelpSmith trial version? If I create a help project with the trial, will I be able to continue working on it after purchasing a license? Thank you.

In my help project, the hyperlink styles (Hyperlink, Active Hyperlink) seem to be correct. But when I hover over hyperlinks in the compiled help system, some of the hyperlinks are not highlighted with the "Active Hyperlink" style. What I am doing wrong?

We are using Web Help template in our software. There is no Print Preview or Print button included into Web Help template page. Just wander if it is possible to include it to template for user to have an easy way of printing one page, one topic at the time.