We are looking for a help authoring tool and your HelpSmith product seems to be a suitable solution for our company. Is it possible for a team to work on the same project collaboratively? This is an important feature for our use.

What's the recommended process to update HelpSmith regardless of the version being upgraded? Can you install the new version(s) right over the existing installation (being sure note if it's 32-bit or 64-bit) or should the previous version be uninstalled first?

I have created a .CHM help file and copied it to our network, so my co-workers could check it out. However, when they open the .CHM file, they can see the list of topics on the Contents tab (i.e. in the TOC), but not the content of the topics. When clicking on any topic, no content is displayed on the right side. What am I doing wrong?

I've downloaded your HelpSmith software to create our online documentation which can be accessed by other people. Currently we have some questions on documentation publishing: Can we publish a generated Web Help system on our website? How can we publish a Web Help system for use within our organization? Is it possible to link to a specific top [...]

We are considering HelpSmith Terminal Server edition (floating licenses) for use in our company. Can you provide more information on HelpSmith Terminal Server edition: How can we install it in our network? How do we manage floating licenses? What are terminal server requirements? Can HelpSmith be installed on Citrix server? Thank you!

I have a help project in which I want to add a Related Links section at the bottom of each topic. My questions: How do I setup a Related Links section to display topics associated by keywords? Is it possible to apply these links to multiple topics? Thanks!

We are using HelpSmith to create documentation for our desktop software. Q: How can we integrate the generated help system with our .NET application?

Is it possible to copy topics between different HelpSmith projects? For example, I would like to copy topics to my current help project from another project. Please advise.

When I generate a CHM file or Web Help system, the topics appear normally. But when generating a Printed Manual or PDF documentation, if a topic is longer than the height of the page, its content is cut off at the bottom of the page. Please advise how I can fix this issue? PS: BTW, I checked the HelpSmith's sample projects, and it seems to work [...]

I'm using HelpSmith's Image Tool to produce a help file for my application. The Capture Controls option works fine and I can add control annotations for buttons, text boxes, and other controls. Q: Is it possible to capture a menu in my application to generate a topic for it?