In our web help system, we have links to external websites. While some of the linked websites are displayed properly, the other websites are not displayed. For example, if you click on such a hyperlink, you will get an error like "Refused to connect" (Chrome) or "Can't Open This Page" (Firefox). Q: How can we solve this problem?

When I create a numbered list by clicking the Write|Numbering button, the selected paragraphs turn into numbered list as expected like: Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor However, in some cases, when I create a new list or insert a new paragraph into an existing list, several paragraphs of this list have the same number (1 [...]

I'm using the HelpSmith's Image Tool to capture screenshots and then export control annotations into the help topic. Is there a way to change the font name and text color in the generated tables without editing each table individually?

In our help project, we have a couple of styles which seem to be unused. However, we would like to ensure that those styles can be deleted. Is it possible to find all the places where a specific style is used in the entire help project?

I'm using HelpSmith that includes spell checker dictionaries for English and French languages. But while the spell checker works for topics written in English, it does not seem to highlight misspelled words in French. How do I make the spell checker work for both languages?

We are using Web Help template in our software. There is no Print Preview or Print button included into Web Help template page. Just wonder if it is possible to include it to template for user to have an easy way of printing one page, one topic at the time.

In my help project, the hyperlink styles (Hyperlink, Active Hyperlink) seem to be correct. But when I hover over hyperlinks in the compiled help system, some of the hyperlinks are not highlighted with the "Active Hyperlink" style. What I am doing wrong?

While I'm evaluating help authoring tools to use for my application's help file, I have a couple of questions on HelpSmith: What are the trial limitations of the HelpSmith trial version? If I create a help project with the trial, will I be able to continue working on it after purchasing a license? Thank you.

In my help file, I have a video in one of the topics, which automatically begins to play when selecting the topic in the left hand side of the .CHM file. Is it possible to turn off the "auto play" option, so the user of the help file can play the video manually if he/she needs so. Please advise.

I have created a PDF document with HelpSmith by importing a Word file (.DOCX). HelpSmith automatically adds the numbering for chapters and sections, but in the original document I already have the numbering for my TOC items. Is it possible to disable the auto numbering function?