We want to publish a web-based documentation on our website, but we want to restrict access to some sections for specific users. For example, we need to allow access to a web help section, or particular topics: By user login/password. By a special URL link/token. Does HelpSmith provide an option to restrict access to the documentation?

I am considering purchasing a license for HelpSmith Standard or HelpSmith Professional edition. Please let me know if the license cost is an annual subscription, or lifetime license? If I purchase a license, will it include support and upgrades for one year? Thanks!

I have a big number of images and screenshots in my HelpSmith project. Currently I want to re-organize the project's Media Repository, so I can easily find and update them. For example, I would like to organize my media files as follows: Rename each image file according to the subject; Move selected images to a topic-specific folder; My quest [...]

I have generated a Web Help system with HelpSmith by importing topics from my Word document. HelpSmith has generated separate .HTM files for each topic in the Web Help's output folder. But if I open one of the HTML files, it opens the Web Help system, but does not open the particular help topic. What I am doing wrong? Interestingly, when th [...]

In my HelpSmith project, I have a screenshot which is used in multiple topics. How can I replace/update the screenshot image with a newer version?

Does HelpSmith provide the capability to re-use topics from another help project file (.HSM)? For example, while working on a specific user manual, I would like to have the possibility to include a topic written for another manual. Also, it would be useful to have the possibility to create a library of shared topics that could be added into a s [...]

I have a Web Help system, but do not have the source .HSM help project. Is it possible to import the topics, images, keywords, and other data from the existing help system to my HelpSmith project (.HSM)?

When I click on the Write|Styles button, the Styles pane does not appear. How can I fix that?

I have modified the Hyperlink and Active Hyperlink styles on the Styles pane (View|Styles), but none of the existing hyperlinks in my help project have been updated: they still have the old style. How can I change the style of existing hyperlinks in my project?

I'm working on creation of a web help system for my project with your HelpSmith software. If I insert an image (e.g. screenshot) from a file, how can I make it resizable in the web help system? In other words, when the help system is viewed on a small device (e.g. tablet, smartphone), the screenshot should resize accordingly to the screen size.